Returns
// What we can fix, what we cannot, and how to reach us either way.
Short version: if your order shows up damaged, defective, misprinted, or wrong, we will make it right. Because every piece is made to order, returns for sizing, color preference, or buyer's remorse are limited.
How print-on-demand changes returns
Phantom Protocol runs lean. Your shirt is not pulled from a warehouse — it is printed when you order it. That keeps waste low and lets us drop new designs faster, but it also means we cannot accept "I changed my mind" returns the way a traditional store can. The shirt was made for you specifically.
So before you hit checkout: measure twice, order once. Check the size chart on each product page. If you are between sizes, the FAQ has fit guidance.
What we will fix at no cost
- The item arrives damaged
- The print is defective (cracked, peeling, or misprinted)
- You received the wrong item, size, or color
- The package never arrives and the carrier confirms it as lost
In any of these cases, contact us within 7 days of delivery and we will send a replacement at no cost. No need to ship the original back in most cases — we will tell you if we need it.
How to start a claim
Email hello@phantomprotocol.example with:
- Your order number (the 8-character code from your confirmation email)
- A clear photo of the issue
- A short note explaining what happened
We respond within 24 hours, usually faster. The more specific you are, the faster we move.
Sizing & "buyer's remorse" returns
Because items are made to order, we generally cannot accept returns for:
- Wrong size ordered (when the size chart was available)
- Color or design preference
- Changed your mind
If you are stuck with a piece that does not fit, message us anyway. We are not robots — sometimes there is something we can do, especially for first-time customers. No promises, but we will hear you out.
Cancellations
Orders move into production fast. If you need to cancel or change something, email us immediately. We cannot guarantee changes once production has started, but if we can catch it in time, we will.
Refunds
When a refund is approved, we issue it to the original payment method within 3 to 5 business days. Depending on your bank, it may take another 2 to 10 business days to actually appear in your account. That part is between you and your card issuer — we cannot speed it up.
Original shipping fees are non-refundable except in cases of our error.
Refused or undeliverable packages
If a package is refused or returned as undeliverable due to an incorrect address, we will reach out to arrange reshipment. Reshipping fees apply. If you would rather cancel, we refund the order minus original shipping.
Final sale items
Anything marked "Final Sale" or sold during a clearance event cannot be returned or exchanged unless damaged or defective.
Still got a question?
Email hello@phantomprotocol.example. We answer every email — even the weird ones.